1. Introduction
We are committed to protecting your privacy and the privacy of your customers. This policy explains how we collect, use, and protect personal data in compliance with GDPR and other European data protection laws.
2. Data We Collect
We collect only the minimum data necessary to provide our AI agent services: business contact information, customer inquiry data processed by our AI, and technical data required for service operation. All data collection has a clear legal basis under GDPR.
3. How We Use Your Data
Your data is used solely to provide AI customer service, improve our algorithms, ensure service security, and comply with legal obligations. We never sell or share your data with third parties for marketing purposes.
4. Data Sharing
We only share data when legally required, with your explicit consent, or with trusted service providers who are bound by strict data protection agreements and operate within the EU.
5. Your Rights
Under GDPR, you have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. You can exercise these rights by contacting our Data Protection Officer.
6. Data Security
We implement state-of-the-art security measures including encryption, access controls, regular security audits, and staff training to protect your data against unauthorized access, alteration, or destruction.
7. Contact Us
For any privacy-related questions or to exercise your data rights, contact our Data Protection Officer at privacy@europeaivision.com or write to us at our registered EU address.