1. Our Commitment to GDPR
We are fully committed to GDPR compliance and have built our entire platform with privacy-by-design principles. Our AI agents are designed to minimize data collection while maximizing service quality for European businesses.
2. Legal Basis for Processing
We process personal data based on legitimate interests (providing AI customer service), contractual necessity (fulfilling our service agreement), and legal compliance (meeting regulatory requirements). Consent is obtained where required.
3. Data Minimization
We collect and process only the personal data that is necessary for our AI agents to function effectively. Our systems are designed to automatically delete unnecessary data and anonymize information wherever possible.
4. Exercising Your Rights
We have implemented easy-to-use tools for exercising GDPR rights. You can access, correct, delete, or export your data through our secure portal or by contacting our support team. We respond to all requests within 30 days.
5. International Data Transfers
All data processing occurs within the EU. Any necessary transfers outside the EU are protected by adequate safeguards such as Standard Contractual Clauses and are limited to essential service operations.
6. Data Breach Notification
We have robust incident response procedures and will notify relevant supervisory authorities within 72 hours of becoming aware of any data breach, and affected individuals without undue delay where required.
7. Data Protection Officer
Our appointed Data Protection Officer oversees all data protection activities and serves as your point of contact for GDPR-related matters. Contact: dpo@europeaivision.com